✦ 7–10 Day Refunds✦ Pre-Dispatch Cancellations✦ Transparent Process
Refunds done right. Cancellations made simple.
We believe trust is built on clarity. Here's exactly how your money is protected and what to expect at every step of the refund or cancellation process.
To cancel an order, email support@astooti.com immediately with your order number. The sooner you reach us, the better the chance of stopping it before dispatch.
What to expect
The refund journey
◈
Day 1
Return Received
We receive your returned parcel and log it into our system. You'll get an acknowledgement email.
◈
Day 1–3
Quality Inspection
Our team inspects the item to confirm it's in original, unworn condition. This protects both you and us.
◈
Day 3–5
Refund Approved
Once approved, we initiate the refund to your original payment method — card, UPI, or bank transfer.
◈
Day 7–10
Amount Credited
Funds typically appear within 7–10 business days from approval. UPI and wallet refunds arrive sooner.
How you get paid back
Refund methods
💳
Card / Net Banking
⏱ 7–10 business days
Credited back to the original card or bank account.
⚡
UPI / PhonePe / GPay
⏱ 2–5 business days
Fastest refund method. Usually appears within 48–72 hrs.
👛
Razorpay Wallet
⏱ 1–3 business days
Reflected in your Razorpay wallet balance instantly after approval.
💵
Cash on Delivery
⏱ 5–7 business days
Refunded via bank transfer or UPI. Share details when raising request.
Important
Non-refundable cases
◆Items returned after 7 days of delivery
◆Worn, washed, or altered garments
◆Missing original tags or packaging
◆Sale / discounted items (final sale)
◆Custom or made-to-order pieces
◆Damage caused by the customer after delivery
Help
Common questions
Email us at support@astooti.com immediately with your order number. If the order hasn't been packed yet, we can cancel it and issue a full refund. Act fast — we process orders quickly.
Please first check with your bank, as processing times can vary. If it's been over 10 business days from approval, email us with your order number and we'll investigate right away.
Yes! If you'd prefer Astooti store credit over a bank refund, just mention it in your return request. Store credits are processed faster and never expire.
Original shipping charges are non-refundable unless the item was defective or incorrectly sent. In those cases, we cover everything — pickup and full refund including shipping.
It's rare, but if it happens, write to us at support@astooti.com with your order number and bank details. We will trace the transfer and resolve it within 3 working days.
Need Help?
We've got you.
Questions about your refund or cancellation? Reach out at support@astooti.com. We reply within one business day.
